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Recognised as one of the UK’s foremost authorities on visitor experience and operations in museums, galleries, and visitor attractions, Associate Director, Rachel Kuhn gave the keynote address at Croke Park for Fáilte Ireland’s Smart Operations programme.
Speaking on Visitor Attractions and the Experience Economy, Rachel discussed how “smart cultural organisations and heritage attractions have realised that they are enablers for something bigger, something values driven, a catalyst for something profound. They know that they are shifting from operating in the Experience Economy to the Transformation Economy.”
Fáilte Ireland’s Smart Operations offers a holistic framework of supports to business leaders and their teams to pioneer, reimagine, and deliver operational excellence, while providing a great customer experience. Looking to the future, it aims to strengthen the tourism industry's resilience and assist its recovery and expansion.
Thank you Failte Ireland for having us. To learn more about Rachel and the Cultural Master Planning team see below.
Strengthening the Tourism Industry's Resilience
Associate Director, Rachel Kuhn addresses over 50 tourism attraction providers at the launch of Fáilte Ireland’s Smart Operations programme at Croke Park.
May 18, 2023
ABOUT US
EXPERTISE
A global research and consulting practice for culture and the creative economy
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Nov 11, 2024
Our research outlines a growth blueprint that builds on the BBC’s increased investment in West Midlands' creative economy.
How the BBC Can Help Accelerate the UK's Creative Economy
Poppy Lawrence Carr
Jul 26, 2024
How culture drives value through different stages of property and place development.
Culture Anchors Development
Jonathan Todd
Jul 10, 2024
Chief Economist Jonathan Todd reflects on the cultural sector’s role in new government ambitions.
Culture and Creativity: Changing Britain for the Better
Jonathan Todd
Apr 3, 2024
Summit in West Kowloon District sends message of international collaboration.
International Cultural Summit Hong Kong
Marianna Lemus-Boskovitch
Feb 16, 2024
Rachel Kuhn and David Hingley discuss three key takeaways from recent high-profile closures.
Why are City-Centre Attractions Closing?
David Hingley BEM
Feb 15, 2024
Our team clears up a common misconception.
What is the Difference Between a Feasibility and Viability Study?
Rachel Kuhn
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We at BOP are shocked and saddened to hear of the sudden death of Tim Joss in an accident last week.
Tribute to Aesop Founder and CEO, Tim Joss
Richard Naylor
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Associate Director, Rachel Kuhn reports on Museum Connections Paris.
AI and Visitor Experience at Museum Connections
Rachel Kuhn
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2023 was marked by our fastest-ever expansion. Our team reflects on this landmark year, highlighting key milestones and projects.
BOP’s 2023 in Review
Rebecca Davison-Mora
Dec 13, 2023
Our team shares how the framework behind BOP500 can power sustainable development in cities around the world.
Cultural Capability: Rethinking Culture for the 21st Century
Paul Owens
Dec 1, 2023
Senior Consultant Martha Pym travels to Casablanca to share how strengthening place and authenticity can ensure citizens have a place alongside tourism.
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By BOP Consulting
Rachel Kuhn
Associate Director
Rachel is an Associate Director at BOP. She leads our Strategy and Planning work, assisting clients in realising transformative initiatives, executing capital projects, and shaping destinations.
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