Rachel has extensive experience transforming cultural organisations and is the co- founder of the Visitor Experience Forum.
She has worked for numerous world-class visitor attractions including the SouthBank Centre, Wellcome Collection, Museum of London and Merlin Entertainments. Prior to joining BOP in Nov 2017, Rachel worked on the Queen Elizabeth Olympic Park’s senior management team as Head of Visitor Experience and Operations at the ArcelorMittal Orbit. In this role Rachel oversaw the reopening of attraction following the London 2012 games and led on the opening of Carsten Holler’s The Slide at the Orbit in 2016.
Rachel’s specialisms include operational planning and delivery, business development, contract management and retail and catering (in the cultural sector). Rachel has worked on numerous new openings and capital projects with some of the UK’s most interesting cultural organisations.
Rachel holds a masters degree in Organisational Analysis and Human Resources Management (MSc), Kings College London, and an undergraduate degree in Arts Management (BA), London Southbank University.