Rachel has extensive experience transforming cultural organisations and is the co- founder of the Visitor Experience Forum.
Rachel’s specialisms within the cultural sector include operational planning and delivery, business development, contract management and retail and catering. Rachel has worked on numerous new openings and capital projects with some of the UK and Ireland’s most interesting cultural organisations. Some of her recent clients include Turner Contemporary, Dulwich Picture Gallery, Grosvenor GBI, RHS Wisley, local authorities, as well as the National Tourism Development Authority of Ireland, Fáilte Ireland.
Prior to joining BOP Rachel worked for numerous world-class visitor attractions including the SouthBank Centre, Wellcome Collection, Museum of London, Merlin Entertainments and the Queen Elizabeth Olympic Park (QEOP). As part of QEOP’s senior management team, Rachel oversaw the reopening of ArcelorMittal Orbit following the London 2012 games and on the concept development and launch of Carsten Holler’s The Slide at the Orbit in 2016.
Alongside her work at BOP, Rachel runs the Visitor Experience Forum, a network of over three hundred Visitor Experience professionals working in museums galleries and visitor attractions across the UK and Ireland. She is also a trustee of the Arts Council England NPO, Kids in Museums. Rachel holds a masters degree in Organisational Analysis and Human Resources Management (MSc) from Kings College London, and an undergraduate degree in Arts Management (BA) from London Southbank University.